The need for healthcare happens in a moment
As the most used digital member experience tool in healthcare, we’ve helped nearly half-a-billion members find care and understand cost and quality in those moments
Whether urgent, episodic, elective, seasonal, or chronic, finding care begins with a question (a search) at the moment the need arises. That search results in a shop to discover, select, and gain access to the care they need. Sometimes virtual and sometimes with the support of a concierge, our job is eliminating friction during that experience for members in partnership with our clients.
Centered squarely on the customer, our platform combines best-in-class search and shopping experiences with artificial intelligence to predictively surface pertinent information and valuable engagement opportunities at the right moment.
Our S365 platform is designed to enable the right healthcare choices with every interaction. By integrating a set of curated partner access solutions on our digital-first healthcare shopping backbone, our objective is to align these partners on an underlying, shared measurement model. Together, we continuously and collaboratively optimize the orchestration of these capabilities to deliver better conversions, outcomes, and member satisfaction.